![]() ![]() That about covers what’s new in Axosoft v19! To see a complete list of improvements and bug fixes, checkout the current release notes. It’s a sunny day for you Help Desk power users! You may now use Next and Previous arrows within an email to browse through that email’s thread. ![]() You may now use the keyboard shortcut Shift + d to toggle the Details Pane open and closed. If you don’t have the History tab enabled, have your administrator turn it on from Tools > System Settings > General > Main Tab Visibility > Miscellaneous. This should come in handy for tracking down items you just closed or modified. ”Ĭlick My Item History to add the tab, allowing you to review the most recent items you’ve made changes to. When you go to add a new tab, you will now see an option under Publicly Saved Tabs for a new tab called “ My Item History. Users can now edit existing text in custom checklist fields, making it much easier to correct typos and update tasks. No more hopping back and forth between screens. Users may now right-click to edit fields from the List View by using the context menu to make a different selection. You can see these sections appear when in View or Edit mode with any items that use the field template in question. ![]() To access this feature, navigate to Tools > Fields > Field Templates, and then edit any field template to build out a section. Sections have sprung! You may now organize your fields into groups called sections. ![]()
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